Uncertainty
Passengers may have limited visibility into the current crowd conditions of a coach before or during their journey.
UX / UI Case Study
TrainBuzz.
A mobile experience designed to help passengers share and discover real-time crowd updates inside Indian train coaches.
Project
TrainBuzz
Category
Mobile App
Focus
UX / UI
Platform
Mobile
01 — OVERVIEW
Making train travel more predictable.
TrainBuzz is a mobile concept
focused on helping passengers
understand crowd conditions
inside Indian train coaches.
The experience allows passengers to share updates and discover information that can help them make more informed travel decisions.
The experience allows passengers to share updates and discover information that can help them make more informed travel decisions.
02 — PROBLEM
Passengers often don't know what awaits inside the coach.
Train travel can involve uncertainty
around crowd density and available
space.
TrainBuzz explores how a shared, passenger-driven information layer could make that uncertainty easier to understand.
TrainBuzz explores how a shared, passenger-driven information layer could make that uncertainty easier to understand.
Better decisions
Accessible crowd information could help passengers make more informed choices about where and when to travel.
03 — RESEARCH
Understanding the passenger experience.
Research focused on understanding
how passengers experience crowded
train journeys and what information
could help them navigate those
situations.
Passenger context
Understanding the situations passengers encounter when travelling through crowded coaches.
Information needs
Exploring what information could make crowd conditions easier to understand before making a travel decision.
04 — PERSONA
Designing around the passenger's decision.
The persona helps frame the
experience around someone who
wants more predictability and
convenience during train travel.
Goals
Understand crowd conditions and make more informed travel choices.
Frustrations
Uncertainty around crowd levels and the experience inside a coach.
Needs
Simple, timely, and understandable crowd information.
Behaviour
Uses mobile services to make decisions during everyday travel.
05 — WIREFRAMES
Exploring the experience before visual polish.
Wireframing helped establish the
information hierarchy and core
interactions before moving into
high-fidelity UI.
06 — DESIGN SYSTEM
Building a visual language for a focused mobile product.
The visual system brings together
typography, colour, spacing,
components, and interaction patterns
to create a consistent experience.
07 — FINAL UI
Turning crowd information into a useful mobile experience.
The final interface brings the
concept together into a mobile
experience focused on discovering,
understanding, and sharing train
crowd information.
“
Better information can make everyday travel decisions simpler.